Week 8 at New Job, and here’s what I’m thinking about: how do you help agents understand changes to product positioning?
We’ve got products that have had substantial development in the last 6 months, but agents remain stuck at a moment in time before that development. They give users wrong information about capabilities, or understand our product incorrectly.
We’ve got some products that are intentionally changing positioning to better align with org strategy and lessons learned from other products. How do we help agents understand shifts to intended personas and use cases? How long does it take, for example, for updated docs to feed into AI model training crawlers and answer engines, and become reflected in coding agent sessions?
What do you do when some sources of information are under your control and can be updated, but other sources of information from media or third-parties aren’t under your control and reflect outdated positioning? And how does that affect agent understanding of product positioning?
I’m starting to think about how to design one or more studies to better understand this. If you have thoughts or are doing anything around this, I’m all ears!