I’ve had an idea and am wondering if anybody is doing this in their orgs yet: Skills-as-a-service.
Since my org has published our Agent Skills, we’ve been getting customer requests for very specific things. They wouldn’t generalize well to broadly distributed skills because our customers may be running in very different environments or with very different infrastructure and they want skills that reflect their constraints.
So today, I pitched to our Product team the idea of upskilling our Professional Services and/or customer account teams to adapt templates we provide to create customer-specific skills to help customers with specific tasks.
Anybody out there doing anything like this yet? I’m curious how you might handle tracking where you have provided custom skills to customers for ongoing maintenance, and also success metrics around customer-specific skills. And what support and/or SLAs might look like for bespoke customer-specific skills? 🤔