Identify your target audience.

One step that many companies miss when they’re developing marketing materials is to identify their target audience. Many companies make the determination “This is what I want to convey,” without thinking about the intended recipient. This is important because you might convey your message differently to different audiences.

For example, if you’re trying to sell a service, you might have two targets for your copy: people who have already had your service and understand it, and people who have never had your service and don’t know anything about it. These are two entirely different audiences, and it’s challenging to create a message targeted to both of them. You get a better ROI when you invest in a specific message for a specific audience.

Develop different messages for different audiences.

Once you determine your target audiences, work on developing different messages for each audience. In the previous example, you might want to talk to prior clients about how using your service again can benefit them. You’d probably want to create a different message for new clients, explaining what your service is and why it helps them, or how you differentiate yourselves from your competitors.

Talk to your audience.

Consider your audience’s knowledge level about your product or service when you’re creating a message. By identifying various target audiences, you can assess their knowledge individually to more accurately create a message encompassing their demographic. In the example we’re using here, the people who have already had your service are starting at a more advanced point than people who have never had your service. This means you can do less explaining your service to the repeat customers, and more targeting the benefits to their return. With new customers, you need to spend more time explaining things up front and setting up your company as a provider.

Each is effective in a different way. If you dilute your message by trying to address both audiences simultaneously, you have to provide extra information for the new clients that might simply bore or turn away existing clients, and the new clients won’t benefit from your targeting of benefits for return visits you direct at repeat clients.

Bottom line: Identify your target audience, and speak directly to your target audience. Consider their knowledge of your services and products. If you have more than one target audience, you may need to develop multiple messages. This produces a better ROI and increased conversion rates, so it’s worthwhile to spend the time and capital to create targeted, individual messages,

Why pursue social networking for your business through Facebook?

At first glance, Facebook may not seem well-suited for business promotion. The premise of Facebook is to provide a means for friends and acquaintances to connect, stay in touch and interact with one another. However, at last count, Facebook had more than 350 million active users. This is a huge potential audience for your company’s products or services, and some companies have been very successful at managing a Facebook presence to increase and maintain customers.

Grow customers virally through Facebook.

Once you’ve established your presence on Facebook, you can grow customers virally through this social networking tool. When you create a Page for your business, Facebook users can become ‘Fans.’ When a user becomes a ‘fan’ of your page, his friends can see on his profile that he has become a fan of your page, and can follow a link to check out your Page. Your ‘fans’ can also share links and other information that you publish to their friends, thus growing your audience – and potential customers – virally through Facebook.

Create a Page.

While you can interact with people on Facebook as yourself, the best way to promote your business on Facebook is to create a Page for it. You can only create a Page if you’re an authorized member of an organization or company, but a Page gives you a professional face for your organization on Facebook. Once you’ve created a Page, you can add other people as administrators to help you manage Page content. When you create a Page, it doesn’t link back to you as the creator, and people aren’t able to use a Page to find your personal information.

Page offers valuable tools.

When you start a Facebook Page, you give yourself valuable tools to interact with your audience. Other Facebook users can become ‘fans’ of your page, and then they can see status updates that you post in their News Feeds. They can also browse to your Wall and view information that you’ve posted, interact with other users via comments and interact with elements of your Page. Finally, as a Page administrator, you can target your audience – sending updates to a specific demographic based on age, location or sex. This provides an extremely valuable method for you to target your marketing efforts at a core demographic, and to develop targeted messages for various demographics. You can also install Facebook applications on your Page, as well as manage Events through your page.

Share information.

One way in which you can communicate with your audience via Facebook is to share information with your fans. You can let them know about new products, specific events or share news related to your business. Some of the best business Pages are fun blends of news updates and interactive communities. Sharing information enables you to alert people to new products or services, as well as being in the public eye when a potential customer needs the services or products you offer.

Offer promotions.

Another very successful way to interact with your fans is to offer promotions via Facebook. Some companies hold prize drawings for people who become ‘fans’ as a way to get more people to sign up for a Page. In this way, if the buzz is good, you can gain hundreds or thousands of new ‘fans’ for the price of a few $50 gift cards or promotional merchandise. Then you have a captive audience to share updates and promote your services.

You can also host promotions that feature special deals for your Facebook fans to get them to take action with your company. For example, some companies host promotions periodically where Facebook fans get 10 to 20 percent off of an item for a weekend, or 20% off of an order with a special promotional code. This entices fans to visit your business or website and take action – buying products from you. This can be a great way to drastically boost your business, as well as spread viral buzz about your company.

Host events.

Finally, when you have a Page on Facebook, you can host events for your customers. This is a great option if you have a physical location and products to promote. If you create a Page on Facebook, you can host private “fans-only” events – extended hour events where only Facebook fans are admitted, and receive a discount or promotional materials for attending the event. If your business provides services, you can also host Events – free clinics or informational sessions for your services. Don’t underestimate events as a valuable way to promote your business.

Case Studies.

Don’t just take my word for it that Facebook provides valuable social networking tools for businesses. Personally, I have a Facebook profile and am a ‘fan’ of several businesses. These businesses include both services and products, and both physical and online-only businesses. Here are a few businesses that have utilized Facebook as a valuable way to promote their business and grow their customer base:

Zipcar.

Zipcar is a car-sharing company with vehicles available in several major cities around the United States. Zipcar has a Facebook page, which to date has over 28,000 fans. Zipcar uses its Facebook page to share information and reminders about policies, host promotions and create a buzzing community of fans.

Land’s End.

Land’s End is another company that has a Facebook Page and is successfully utilizing Facebook to reach potential customers. To date, Land’s End has over 253,000 fans. They regularly host promotions that involve giveaways to new fans, as well as use the Page to update fans about upcoming sales at the Land’s End website. Land’s End also hosts events which typically include promotions – all of which successfully generate buzz about products and increases sales.

Newegg.

Newegg is a website that sells primarily computers, computer components and computer accessories at reasonable prices, but they also sell other electronics. Newegg is a website only – no physical store locations to promote. However, Newegg has nearly 240,000 Facebook fans, and they employ a similar strategy to Land’s End on their Facebook page. Newegg uses its Facebook page to host promotions and share information about products with fans, but it’s also a fairly active fan community with people discussing computers and electronic products.

Formaggio’s Kitchen.

Finally, there’s Formaggio’s Kitchen: a physical store specializing in cheese and high-end food products. While Formaggio’s Kitchen does have a website storefront, it’s also a physical location, and much of its Facebook Page is dedicated to promoting the physical storefront. Formaggio’s Kitchen uses its Page to share information about products and post Events that it hosts at its storefront to sell and promote products.

You can leverage social networking for your business through Facebook.

These success stories prove that you can successfully leverage social networking to promote your business through Facebook. Thousands of businesses, both online only and with physical storefronts, utilize Facebook to reach a targeted audience and build a potential customer base. Even better – this is a relatively low-cost marketing tool: all you need is some time, or to hire someone to manage your business Facebook Page. Facebook provides an easy way to reach a potential audience of 350 million for the cost of a small time investment.

Keywords and Page Rank – the background details.

Before you can understand search engine optimization, you need to understand the basics of how search engines work. When you type words into a search engine and hit the button, the search engine ignores some common words (like the, and, to) and searches its indexes for references to the important words in your query: keywords. Web pages that reference all of your keywords get priority, followed by websites that reference fewer of your keywords. Search engines also weigh other factors to determine the order in which it displays results. (It’s also important to note that search engines can only reference pages that they’ve indexed, but I’ll save that for another article.)

For example, if five Web pages all reference all of your keywords, but one page has thirty inbound links, the search engine recognizes those inbound links as value and that page would come up at the top of your search. This is the page rank. Many factors come into play when a search engine is determining your page rank, but this is a very simplified explanation of how search engines work.

What is SEO?

What is this SEO stuff anyway? SEO stands for Search Engine Optimization. Search engine optimization is the process of analyzing current search engine criteria and making sure your website scores high in all categories. The purpose of this exercise is to get you a higher page rank; the better you score on a search engine, the higher up in the search results your page displays. Some people pay for the top results by becoming sponsors or paying for expensive marketing campaigns, but you can achieve high page ranks even without paying for advertising if you utilize effective SEO practices.

Why you need SEO.

Your page rank for a particular keyword depends on several important factors, but one generality is true: the higher your page rank, the better. If yours is the first website that comes up in a search, you’ll get exponentially more clicks than the second page, and the second gets more clicks than the third, and so on. Average people don’t click on more than a few pages unless they don’t find the information they seek, in which case they may continue looking. If you’re on the second page of results, many people who do a relevant search will never even see your site.

That means its vital that you get your website as high as possible in the list of page ranks, in order to ensure that as many people as possible see your site.

The basics of good SEO.

SEO varies somewhat from search engine to search engine, as different search engines have different criteria for ranking pages. However, many SEO best practices apply to multiple search engines, so it’s easy to capitalize on good SEO. SEO depends on a variety of factors: the keywords in your page, the page title, your headers and the content in your page, and your overall Web presence.

Content alone is a huge driving force in SEO. You want your keywords to appear enough times so that the search engine recognizes them, but not so many times that they overwhelm your readers; the best keyword SEO is organic, so it reads nicely to human readers but search engines still like the text. This is largely a function of where you place the keywords and how you use them. If you use the keywords too many times, search engines will actually assign your content a lower value, as they’re designed to penalize pages that attempt to manipulate the search engine results. Organic ranking is always the best.

Beyond content, though, other factors influence your page’s SEO. Inbound linking is a huge factor in SEO. The more places that link to your website, the better search engines like your page. Search engines equate links with value, and the more links you have, the more valuable your content must be. Therefore, building inbound linking is key to differentiating your content from your competitors’ pages.

Why you should hire an expert for good SEO.

SEO is a constantly-changing target. Search engines update their algorithms and criteria as people find ways to try to manipulate them. Search engines provide value by linking to high-quality, high-value content. Search engines don’t want to link to low-quality, poor content – people won’t be satisfied with the results, and may have to go to another search engine to find better results.

What this means for you is that you’re better served by hiring an expert to provide you with content that has high SEO value than trying to learn all the intricacies of SEO yourself. To learn good SEO practices, you’d need to constantly be researching the industry, and you’d need to be a near-expert in many aspects of Web design, marketing and content creation. If you hire an expert, on the other hand, all you have to do is describe your goal, and the expert can create SEO content to help your website achieve the best possible pagerank.

Beware of hiring the wrong SEO firm.

However, you should beware of hiring large SEO firms that charge you an arm and a leg for services you don’t need or already have. I recently consulted with one of my Web clients about his site, and he told me he was considering hiring an SEO firm to improve his page rank. I told him to send me his proposal and I’d evaluate it for him – decide whether or not it was worth what the company was charging – and was appalled at what he sent.

The company was charging outrageous prices for many services that he either already had or didn’t need, and he had no idea, because they couched the proposal in technical language. I’m currently working on an article about the dangers of SEO firms and how to select an SEO provider: look for that article on Monday, January 18th.

I regularly write SEO content for a wide range of clients – everything from articles to web page content. If you want SEO content, feel free to contact me using the Contact page above and I’d be happy to discuss your project.

1. When you target your audience, you set the tone for your publication.

Tone can be one of the trickiest technical aspects of writing an article or marketing piece. Tone in most copywriting and marketing materials serves to establish the writer (whether ghostwritten or not) as knowledgeable about the subject, and trustworthy to the reader. If the writer can’t convey that message, the reader has no incentive to believe the writer or feel motivated about the piece. Therefore, tone is central to the success of your written pieces.

The link between tone and targeted marketing is: your audience. If you’re writing to executives and CEOs, you’ll want to use professional language and industry terminology. If you’re writing consumer pieces, you’ll need to dress your language down and speak to the masses, avoiding insider vocabulary and giving complete explanations for concepts that are already familiar to executives and CEOs. If you try to address both executives and consumers in the same piece, you face a quandary: for whom do you write? Do you write to the lowest common denominator, and force your executive to sit through lengthy explanations of concepts he already knows? Or do you write to the executive, and hope the consumer is interested and savvy enough to research the concepts he doesn’t understand?

2. When you target your audience, you can implement a more effective marketing objective.

If you’ve got a very general audience, it’s impossible to identify a specific marketing objective. The marketing objective for a very general piece is probably something along the lines of “Inform people, and work to establish our brand.” When you target a specific audience, you can be much more specific with your marketing objective. Instead of a general “inform and brand” objective, you can create a piece of writing designed to outline the problems that your target audience faces, and address why your product is the key to solving them.

Consider the executive and the consumer again. The executive may want to know that your product can help him generate quality leads, capture a high conversion rate and present important branding messages to consumers. The consumer may want to know that the product can help him find the best mortgage rates, evaluate fees and loan terms and provide company information for industry leaders. These are two very different messages for the same product, so it’s essential that you target your audience so you convey the right message to the right people.

3. Targeting your audience tells you how to present your piece.

Even the best marketing piece is useless if you can’t get it into the hands of your audience. Targeting your audience immediately narrows down possible sources to reach them, and gives you a leg up on submitting to the right places. If you want to get your message in front of banking executives, for example, you might submit an article to a banking magazine such as US Banker Magazine, Banking Strategies or The Banker. If you’re trying to reach well-qualified consumers, you might target a personal finance magazine, such as Kiplinger or Money, or an even more general publication, such as The New York Times. By identifying a target audience, you automatically self-select ways to reach them, and are much more likely to get your written piece in front of the right people.

4. Targeting your audience gives you a way to measure ROI.

One of the most difficult aspects of spending marketing dollars effectively is to determine the return on investment of specific pieces. Even when you ask your clients how they found you, you get a polluted reply. They could contact you through your website, but may have found out about your product through a magazine or online article. Clients typically aren’t picky about differentiating points of contact, so it’s difficult, if not impossible, to effectively gauge the ROI of specific marketing pieces.

When you target your audience, however, you can get a much clearer idea of which markets are effective for you and which ones don’t produce good leads. If you’re getting a lot of banking executives but no consumers, you know that your banking executive piece is effective. You may want to expand your marketing in that niche. Conversely, you’ll be able to see that your consumer piece isn’t performing as well, and change your approach or pull the piece entirely. Targeting your audience helps you allocate marketing dollars more effectively, and capitalize on a campaign that works for your product.

5. When you target your audience, you can build a more effective brand image.

Maybe you can be all things to all people – but it’s far too complicated to try to explain that to them. When you target your audience, you can focus on presenting your brand image relative to that audience. The consumer probably doesn’t care that you can generate quality leads for banking executives; the consumer just wants to know that you can help him evaluate the best mortgage rates.

By focusing on your brand image relative to your audience, you can establish yourself more firmly in their minds for the things that matter to them. When you dilute the brand image by trying to be all things to all people, your audience may not equate you in their minds as the “go-to” company for X need. In some cases, it’s a very subtle distinction, but focusing your brand image with your target audience will help you make a stronger impression and ultimately result in a higher conversion rate.

Target your audience, and reap the benefits.

The first thing you should do when you sit down to brainstorm a new written piece is to determine your audience. From there, you can look at marketing objectives, delivery methods, tone and content. By writing to a specific audience, you create much stronger pieces, and the response will reflect that.

Businesses: instead of commissioning one piece, consider two or three (or however many it takes!) to more effectively target your audience. You’ll pay more up-front, but the benefits of writing targeted pieces should translate to higher conversation rates, and ultimately to more profit.

Writers: the first thing you should do in an intake interview is determine the audience for the piece. This dictates many important technical considerations, and helps you to write a piece that serves your client more effectively.