Marketing » I write what you meant to say

Using Email Newsletters to Reach Your Clients

Using email newsletters to reach your clients is a valuable tool. Whether you’re communicating to internal clients or external clients, newsletters give you an opportunity to explore new initiatives, discuss important issues or reach out and engage your audience. I write newsletters for both corporate and consumer-driven clients, and today I’m going to tell you about why and how newsletters can be an important tool in your online marketing repertoire.

Using Newsletters to Communicate with Internal Customers

Six Sigma, one of the most successful business management programs out there and utilized by many Fortune 500 clients, talks about both internal and external customers. In order to run a successful business, you must evaluate the needs of all of your customers, and develop processes to manage both internal and external customers. One of the keys to successfully managing your internal customers is communication. This is where a newsletter can be vital for handling your relationships with internal customers.

Many companies utilize the corporate newsletter to communicate with employees, or between divisions. However, the news in a corporate newsletter is often out-of-date and interesting only to the people who are featured. Many corporations have a hard time connecting with employees on a one-on-one basis, and creating relevant content. This is where an experienced writer can come in and help. By creating engaging content, you can solicit reactions from employees and get feedback about new programs and initiatives. An experienced writer can also help you find the right way to present an idea to minimize fuss and maximize constructive conversation.

Using Newsletters to Communicate with External Customers

Finding new channels to reach your external customers is a major part of your marketing focus. Not only must you find exciting ways to tempt your clients, but you must also find ways to interact with them. Newsletters are one valuable feature you can use to communicate with your potential and existing clients.

The key to creating engaging, effective newspapers is to provide valuable content. Don’t just write a sales pitch to your clients. Outline a problem or challenge that your clients might face. Then, tell them how your product or service solves that problem. Alternately, you can simply provide valuable content to your clients that keeps you in the forefront of their minds and simultaneously establishes you as an expert in your field. That way, when your external client does need your product or services, you’ll be at the front of their minds.

The Effectiveness of Using Email Newsletters to Reach Your Clients

Three things make print newsletters an ineffective medium to reach your clients: it’s cost-prohibitive, it’s not timely, and people don’t read as much print media as they used to read. Email newsletters cut down on all of those factors, and make it easy for clients to browse your content.

The only cost you have with email newsletters is the time spent writing the newsletters (or the cost of hiring the writer) and a potential cost if you use a paid broadcast email tool. It drastically reduces the cost versus printing paper copies of a newsletter and the cost of postage to mail them – a cost savings which make email newsletters an even more attractive medium through which to reach your clients.

Using email newsletters to contact your clients also enables you to present more timely content. You can plan a newsletter for a specific holiday or time of year, or you can jot off a quick email newsletter if an important piece of news or industry development occurs. You won’t be sending out updates weeks or months after they happen, as is often the case with print newsletters.

Finally, sending out email newsletters makes it easier for customers to ‘get’ and review your content. Many people simply throw paper mail away these days if it’s not a bill, a check or a hand-written letter from a friend. Right off the bat, you miss out on your opportunity to reach those customers. Email, on the other hand, is something that most people check every day, and spend a few minutes reviewing every morning or evening. With an email newsletter, you’ve got a real chance of getting in front of your customers – if only for a few seconds – and that gives you an opportunity to capture their attention and convince them to read your newsletter.

Don’t let this valuable marketing tool slip through your fingers. It’s inexpensive, and highly effective – especially compared to paper media. Email newsletters give you an opportunity to stay in regular touch with your customers – both internal and external – and initiate valuable communications. This translates directly to improved relations and higher conversions, at a very affordable cost. Using email newsletters, you can effectively target your audience and deliver a high-quality message, and the affordable rate paired with the increased conversion ratio means that email newsletters provide an excellent Return on Investment, or ROI, for your marketing dollars.

Talk to Your Audience

One of the reasons it’s so important to target your audience is that you want to talk to your audience. If you’re writing to people with no knowledge about a product or service whatsoever, you have to start by educating them about the problem and the solution. On the other hand, if you’re talking to a knowledgeable, savvy audience, you can bore them and lose readers if you spend too much time explaining the basics. To maximize your marketing return, you need to talk to your specific audience.

Identify your target audience.

One step that many companies miss when they’re developing marketing materials is to identify their target audience. Many companies make the determination “This is what I want to convey,” without thinking about the intended recipient. This is important because you might convey your message differently to different audiences.

For example, if you’re trying to sell a service, you might have two targets for your copy: people who have already had your service and understand it, and people who have never had your service and don’t know anything about it. These are two entirely different audiences, and it’s challenging to create a message targeted to both of them. You get a better ROI when you invest in a specific message for a specific audience.

Develop different messages for different audiences.

Once you determine your target audiences, work on developing different messages for each audience. In the previous example, you might want to talk to prior clients about how using your service again can benefit them. You’d probably want to create a different message for new clients, explaining what your service is and why it helps them, or how you differentiate yourselves from your competitors.

Talk to your audience.

Consider your audience’s knowledge level about your product or service when you’re creating a message. By identifying various target audiences, you can assess their knowledge individually to more accurately create a message encompassing their demographic. In the example we’re using here, the people who have already had your service are starting at a more advanced point than people who have never had your service. This means you can do less explaining your service to the repeat customers, and more targeting the benefits to their return. With new customers, you need to spend more time explaining things up front and setting up your company as a provider.

Each is effective in a different way. If you dilute your message by trying to address both audiences simultaneously, you have to provide extra information for the new clients that might simply bore or turn away existing clients, and the new clients won’t benefit from your targeting of benefits for return visits you direct at repeat clients.

Bottom line: Identify your target audience, and speak directly to your target audience. Consider their knowledge of your services and products. If you have more than one target audience, you may need to develop multiple messages. This produces a better ROI and increased conversion rates, so it’s worthwhile to spend the time and capital to create targeted, individual messages,

Do-it-Yourself SEO Tips

In light of my articles on Why You Need SEO and Beware of Seo Firms last month, I thought I’d post some do-it-yourself SEO tips and tricks for small businesses or individuals who want to improve their search engine results without hiring a large firm. You can do a lot to improve your SEO on your own. If you don’t have the time, or don’t want to mess with the more technical aspects of do-it-yourself SEO, you can always outsource these functions – but know what they entail so you can decide if you’re getting what you pay for.

Content Optimization.

Content optimization is one of the keys of overall SEO, and it’s a service that I regularly provide for my clients. To optimize your content, you should break your content down into digestible chunks that pertain to a specific topic. Make sure the content relates to the title. If you’re not sure what to write about, or what title to use, try a free keyword search tool, such as Google’s Ad Words Keyword Tool, Google’s Search-based Keyword Tool, or other keyword search tools. These tools can give you an idea of what people are searching for so you can optimize your content for popular keywords in your field.

Use headers in your formatting to improve SEO.

One of the most important things you can do to improve your SEO yourself is to use headers in your Web page formatting. Many people simply use a “<strong>” tag to bold important subheadings in Web page designs. This totally misses out on the optimization available by using targeted headings. If you use a “<h1>”, “<h2>”, or “<h3>” tag for your headings, search engines place more weight on those headings, and give you a higher page rank if your headings relate to your title and your Web page content. By using the <strong> tool instead, search engines read your webpage as having no subheadings at all, and you’ll miss out on the opportunity to take advantage of those headings to boost your SEO and page rank.

Pay close attention to Title tags in DIY SEO applications.

Title tags are perhaps the single most important part of providing good SEO for your Web pages. Search engines look at title tags for keywords, and compare the title tags to your page to see if the content supports the title. If you don’t get your keywords in the title tag, you might not get ranked at all for that content – in spite of optimizing your content. The closer the keyword to the front of the title tag, the more it can influence your page rank. You should also make sure that the important title keywords appear at least once in your copy – bonus if you can work it into your subheadings and use the appropriate heading tags.

Leave the styling for CSS.

We’ve already looked at what opportunities you miss when you bold your headers instead of using header tags. Similarly, you should try to forgo styling in HTML as much as possible and leave the styling to the CSS. When you use CSS to style your page, you can specify how headings should look, how links should look and what visual styles you want to apply to your website. That means less code in your Web pages themselves, since the code is in the style sheet – and a better code-to-content ratio, which improves SEO.

Additionally, by keeping your styling in the CSS style sheets, you can implement standard HTML tags and code and capitalize on SEO functionality. You can also easily change styles via CSS to alter colors and other display properties, and test how these font and style changes affect conversion. This gives you an easy way to improve your conversion rates without having to spend hours changing every page’s HTML.

Deciding when to outsource SEO.

SEO isn’t something that everyone wants to do. Even though much of SEO is simple enough for anyone to implement themselves, it does still take time and requires you to tinker with the website. If you simply don’t want to deal with managing your website, or making the little tweaks that improve your SEO, it might be worthwhile to outsource your SEO.

Beware of expensive firms that charge you thousands of dollars for relatively minor SEO tweaks. Find out exactly what a firm’s SEO services entail, and decide whether it’s worth the cost for you. Much of what SEO companies do breaks down into these SEO categories: optimizing content, optimizing title tags and adjusting formatting. The technical aspects, such as title tags and formatting, are relatively easy tweaks and shouldn’t cost you an arm and a leg.

For more info on things to look out for when you’re outsourcing your SEO, check out my article “Beware of SEO Firms.”

How to Leverage Social Networking for Your Business: Part 2 – Facebook

In December, I wrote the first part in a series on how to leverage social networking for your business. If you have a good Web presence, then social networking can provide a great tool for you to drive traffic to your site and capitalize on increased readership. In Part 2 of this series, we’ll look at ways to utilize a specific social networking tool for your business: Facebook.

Why pursue social networking for your business through Facebook?

At first glance, Facebook may not seem well-suited for business promotion. The premise of Facebook is to provide a means for friends and acquaintances to connect, stay in touch and interact with one another. However, at last count, Facebook had more than 350 million active users. This is a huge potential audience for your company’s products or services, and some companies have been very successful at managing a Facebook presence to increase and maintain customers.

Grow customers virally through Facebook.

Once you’ve established your presence on Facebook, you can grow customers virally through this social networking tool. When you create a Page for your business, Facebook users can become ‘Fans.’ When a user becomes a ‘fan’ of your page, his friends can see on his profile that he has become a fan of your page, and can follow a link to check out your Page. Your ‘fans’ can also share links and other information that you publish to their friends, thus growing your audience – and potential customers – virally through Facebook.

Create a Page.

While you can interact with people on Facebook as yourself, the best way to promote your business on Facebook is to create a Page for it. You can only create a Page if you’re an authorized member of an organization or company, but a Page gives you a professional face for your organization on Facebook. Once you’ve created a Page, you can add other people as administrators to help you manage Page content. When you create a Page, it doesn’t link back to you as the creator, and people aren’t able to use a Page to find your personal information.

Page offers valuable tools.

When you start a Facebook Page, you give yourself valuable tools to interact with your audience. Other Facebook users can become ‘fans’ of your page, and then they can see status updates that you post in their News Feeds. They can also browse to your Wall and view information that you’ve posted, interact with other users via comments and interact with elements of your Page. Finally, as a Page administrator, you can target your audience – sending updates to a specific demographic based on age, location or sex. This provides an extremely valuable method for you to target your marketing efforts at a core demographic, and to develop targeted messages for various demographics. You can also install Facebook applications on your Page, as well as manage Events through your page.

Share information.

One way in which you can communicate with your audience via Facebook is to share information with your fans. You can let them know about new products, specific events or share news related to your business. Some of the best business Pages are fun blends of news updates and interactive communities. Sharing information enables you to alert people to new products or services, as well as being in the public eye when a potential customer needs the services or products you offer.

Offer promotions.

Another very successful way to interact with your fans is to offer promotions via Facebook. Some companies hold prize drawings for people who become ‘fans’ as a way to get more people to sign up for a Page. In this way, if the buzz is good, you can gain hundreds or thousands of new ‘fans’ for the price of a few $50 gift cards or promotional merchandise. Then you have a captive audience to share updates and promote your services.

You can also host promotions that feature special deals for your Facebook fans to get them to take action with your company. For example, some companies host promotions periodically where Facebook fans get 10 to 20 percent off of an item for a weekend, or 20% off of an order with a special promotional code. This entices fans to visit your business or website and take action – buying products from you. This can be a great way to drastically boost your business, as well as spread viral buzz about your company.

Host events.

Finally, when you have a Page on Facebook, you can host events for your customers. This is a great option if you have a physical location and products to promote. If you create a Page on Facebook, you can host private “fans-only” events – extended hour events where only Facebook fans are admitted, and receive a discount or promotional materials for attending the event. If your business provides services, you can also host Events – free clinics or informational sessions for your services. Don’t underestimate events as a valuable way to promote your business.

Case Studies.

Don’t just take my word for it that Facebook provides valuable social networking tools for businesses. Personally, I have a Facebook profile and am a ‘fan’ of several businesses. These businesses include both services and products, and both physical and online-only businesses. Here are a few businesses that have utilized Facebook as a valuable way to promote their business and grow their customer base:

Zipcar.

Zipcar is a car-sharing company with vehicles available in several major cities around the United States. Zipcar has a Facebook page, which to date has over 28,000 fans. Zipcar uses its Facebook page to share information and reminders about policies, host promotions and create a buzzing community of fans.

Land’s End.

Land’s End is another company that has a Facebook Page and is successfully utilizing Facebook to reach potential customers. To date, Land’s End has over 253,000 fans. They regularly host promotions that involve giveaways to new fans, as well as use the Page to update fans about upcoming sales at the Land’s End website. Land’s End also hosts events which typically include promotions – all of which successfully generate buzz about products and increases sales.

Newegg.

Newegg is a website that sells primarily computers, computer components and computer accessories at reasonable prices, but they also sell other electronics. Newegg is a website only – no physical store locations to promote. However, Newegg has nearly 240,000 Facebook fans, and they employ a similar strategy to Land’s End on their Facebook page. Newegg uses its Facebook page to host promotions and share information about products with fans, but it’s also a fairly active fan community with people discussing computers and electronic products.

Formaggio’s Kitchen.

Finally, there’s Formaggio’s Kitchen: a physical store specializing in cheese and high-end food products. While Formaggio’s Kitchen does have a website storefront, it’s also a physical location, and much of its Facebook Page is dedicated to promoting the physical storefront. Formaggio’s Kitchen uses its Page to share information about products and post Events that it hosts at its storefront to sell and promote products.

You can leverage social networking for your business through Facebook.

These success stories prove that you can successfully leverage social networking to promote your business through Facebook. Thousands of businesses, both online only and with physical storefronts, utilize Facebook to reach a targeted audience and build a potential customer base. Even better – this is a relatively low-cost marketing tool: all you need is some time, or to hire someone to manage your business Facebook Page. Facebook provides an easy way to reach a potential audience of 350 million for the cost of a small time investment.

Quality vs. Quantity in Online Marketing

The question of quality vs. quantity is a question you face in any marketing campaign. If you keep a blog, should you strive to post daily and occasionally let drivel slip through, or post once or twice a week but limit your posts to quality information? If you’re using articles to promote your services, should you contract for ten short articles just to get your name out there, or one quality article to increase conversion and convince people to use your services?

The argument for quantity.

The argument for quantity is obvious. The more opportunities that people have to see your name, the more likely you are to reach people who wouldn’t see you otherwise. I.e. if you have 10 articles posted on 10 different websites, you’ve got a much higher chance for readers to see your articles than if you have 1 article posted on 1 website.

This is a common mistake that many people make when they’re planning a new marketing campaign. Many people would look at a limited budget, and say “Ok, I can get 10 low-quality articles out of this budget if I hire a low cost provider.” The simple mathematical outcome would drive the decision to select a low-cost provider for the sake of getting a greater quantity. Unfortunately, that approach only examines one part of the picture.

The argument for quality.

The argument for quality has more subtle benefits. If you deliver quality content, you’ll give your readers valuable content – content that they’ll have a reason to stick around and read. When readers see low-quality content, they’re likely to click away again immediately in search of someone else who provides better content. In this respect, quantity gives you more opportunities to get in front of readers, but less of an opportunity to make an impact.

For offisite article marketing, a similar principal applies. If you’re posting content offsite to try to lure readers onto your website and into using your services, you’ll need to give them a compelling reason to click that link. When you post ten articles that are full of the same drivel you can find on any other website, readers have no reason to click through to find more information and no temptation to use your services. If you post only two or three articles that contain unique information and convince your readers that your services are valuable, you’ve given those readers an excuse to click through to your website.

Quality content is your key to conversion.

Quality content also serves a very valuable purpose: it establishes you as an expert. Provide readers with informative, unique information, and they’ll see that you know your field. If you speak only in generalities or fail to give readers something they can’t find on a hundred other websites, they have no reason to choose your services over any other provider. When you’re looking for conversion, quality counts.

Quality content drives page views organically.

The primary argument in favor of quantity versus quality is the argument that a higher quantity of content gets you visibility in more places. While this is technically true, it’s not the only way you can get visibility. If you provide quality content on a wide range of topics – especially if you provide content on an ongoing basis, like in blogging – you’re much more likely to capture readers organically through search engine results and word of mouth. SEO is skewed to provide greater preference to ‘quality’ content; not keyword-laden pieces that are designed to ‘trick’ search engines into providing a higher page rank; so you’re more likely to capture readers organically if you provide quality content. This gives you opportunities you wouldn’t have with poor-quality, high-quantity content.

Quality content is good for word-of-mouth.

Low-quality content may get you page views, but people won’t think of you twice and certainly won’t recommend you. High-quality content – content that provides valuable or difficult-to-find information – is content that people will remember, and recommend to friends and contacts. How do you think things grow virally? It isn’t because it’s forgettable content. The key to viral marketing is to provide memorable content that people want to share – not mediocre content that people just don’t care about.

Bottom line: ROI on quality content is better.

Bottom line: your return on investment for quality content is better than quantity. Sure, quantity can get you page views – but low-quality content won’t get you conversion. Since the key to any business website is conversion, quantity just doesn’t have the bang for the buck that quality content provides. Invest in quality content, and you’ll see a direct return on investment that correlates with the quality of your content.

Why You Need Dynamic Content

Dynamic content is one of the buzz words in the Web design and Web content industry, but what is it, and do you really need it? In fact, dynamic content can be your key to reaching new customers and improving your conversion rate – if you do it right.

What is dynamic content?

Dynamic content has different connotations depending on the application. For our purposes, a dynamic website is one where the Web design calls content from a database when it’s requested. Without content, it’s just a basic, blank page, but with that call to the database (and content in the database), the page comes alive.

A blog is a great example of dynamic content, because you’re constantly adding new blog posts with new content. When viewers check out your blog, the default view is to pull X number of posts from your database and display them. Viewers themselves can interact with your content; selecting tags to view all posts linked to that tag, or doing the same things with categories.

Compare this to a static website, where every viewer who comes to the page has the same viewing experience. The only interactivity in a static website is the ability to click links or browse a page, which is far from the experience that you get from a dynamic Web site. A static website might be appropriate in some cases, but in most cases, it simply serves as a decent starting point for a website. In fact, some individuals and companies are moving away from static websites altogether, and using Content Management Systems with dynamic Web sites to communicate with readers.

Traditional blends of static and dynamic content.

More and more businesses these days are blending static and dynamic content on their Web pages. Static content can provide a decent way to introduce your company, mission, overview and service description – things that don’t change often. I’ve incorporated this strategy in my website; my main website is static HTML and CSS, but this blog represents dynamic content. More and more businesses are adding blogging platforms to share articles, post content or even share news updates. Dynamic content can be seamlessly integrated into static pages – like my blog looks like my website and has the same header. It also provides a lot of benefits.

The benefits of dynamic content

Dynamic content is wonderful for a few reasons: it helps to improve SEO and page rank, it provides additional ways for you to reach clients, and it gives you a way to communicate with clients and improve your conversion rates.

Dynamic content improves SEO and page rank.

Search engines like it when new content is added regularly. They view this as a sign that the website is active, and so your page has more value than an inactive website that hasn’t been updated in years. Therefore, you’re likely to get a higher page rank if you’re constantly adding new, valuable content. If you optimize your content to appeal to certain keywords, you can also capture searches targeted to those keywords.

Dynamic content adds new ways for you to reach clients.

Dynamic content can help you drastically expand your content base and gives you new ways to reach clients. Compare a basic company website with a company website that has a blog. In a basic company website, the only way you have to reach clients is if clients actively do a search for your services. For example, if you have a plumbing website, you’ll get hits for “plumbing” searches (or whatever keywords you’ve used on your webpage), but that’s all . However, if you have a plumbing website with a blog about fixing common plumbing-related issues, your blog could come up when people search for “How to unclog a toilet,” or “How to clear a clogged sink.” People who would never have seen your website are now looking at your website (via the blog) and you can nudge them toward your services, or you can simply provide useful information so that you can reach those clients and you’re there when they do need your services.

Dynamic content provides opportunities to increase conversion rates.

Finally, dynamic content provides opportunities for you to increase conversion rates. Let’s stick with the plumbing example. Say that a client is looking for plumbers, and loads your website as well as a couple of other websites. Your website is a static website with basic company info, while another plumbing website provides dynamic content with info about clearing up issues, related news and regular updates. Because there’s so much more content available via the dynamic content, potential clients can clearly see that the other company knows what it’s doing. The company speaks authoritatively about related issues, and customers have confidence in that company to deliver the services it says it can provide. They’ll choose that website with dynamic content in 99% of cases, even if you have good static content, unless the price difference between services is drastic.

Managing static content vs. dynamic content.

Some companies simply create additional website pages when they want to expand their content, optimize the site and provide additional keywords. While that is an option, it’s rarely the best option. It’s much easier to add 10 blog posts that relate to specific issues than to design 10 new HTML pages to add articles to your site. Then you have to redefine your menus and link system, and navigating all of those links becomes cumbersome for readers.

Updating a dynamic content platform is simple. Many Web hosts have built-in support for blogs and other content management platforms. All you need to do is install the platform and begin loading your content. Adding content to a WordPress blog on your domain, for example, is as simple as logging in and typing text in a box right there in your browser. You don’t have to worry about adding HTML or CSS or any other type of Web code, nor do you need to worry about your link system or where it’s an appropriate place to add your content. You don’t have to wait for a Web designer to implement your new content, if you outsource your Web design.

You need content to make dynamic content worthwhile.

Keep in mind that if you do go to a dynamic content platform, you need content to make it worthwhile. For example, consider a blog. If you only post once a month, or post 5 times and then stop posting entirely, you lose the benefits of having dynamic content. In fact, it can actually backfire on you if people go to view your dynamic content and see that you haven’t updated in a year.

If you’re going to invest in dynamic content, invest in dynamic content. Many companies hire writers to populate their dynamic content so they can focus on their business. Good content writers can create quality, targeted content that can enhance your company’s reputation, improve your SEO and boost your conversion rates.

If you’d like to discuss dynamic content campaigns or content management programs, feel free to use the Contact form on my website to send me a note. I provide blog content, articles and other Web content for a variety of clients, and I’m happy to discuss a content campaign for your business, or consult on appropriate content management solutions.