Beware of SEO Firms

SEO is your key to getting visitors. The better your page rank, the more visitors you’ll have – and that’s largely a function of SEO. For this reason, many small businesses (and even large businesses) are devoting precious marketing dollars to good SEO. I recently consulted with one of my Web design clients, and found that he’s thinking of hiring an SEO firm to optimize his page.

BEWARE OF HIRING SEO FIRMS TO OPTIMIZE YOUR WEBSITE!

Why you don’t need SEO firms.

I study SEO all the time as part of my business. I can’t deliver SEO content without understanding current SEO practices, and a large part of my business involves writing SEO content. Since I’m already knowledgeable about SEO as a content producer and an occasional Web designer, I had no idea that SEO firms even existed. That is, until I was consulting with a Web client a couple of weeks ago and he told me that he was considering hiring an SEO firm. An SEO firm that wanted to charge him $80,000.

I was floored when he told me how much the firm wanted to charge. I charged pennies compared to that for his website design, and I provide ongoing maintenance for even less. I advised him, in my initial design, of certain SEO practices and content he should include – but he didn’t like the context or the way it looked, so I removed it. Upon hearing he was considering paying someone $80k to ‘optimize’ his website, I asked to see the proposal to find out what exactly they were doing for $80k.

It turns out – 90% of what they were doing was stuff that I’d already told him to do, or things that we’d already implemented on his website. The proposal broke out things into line items that aren’t really separate things at all – but part of the same thing – they just write it like that to make it look like additional items. In fact, let me excerpt some areas of the proposal so you have an idea of what I mean:

• Optimized Content: $800 per page – for 4 pages of content – a total of $3,200 for 4 pages. (Many professionals – myself included – charge between $50-150 for optimized content, depending on the length of the page and the content included.)
• Design/Code. They broke this section out into 5 different line items – all of which I had already provided to this Web design client myself – for $4,000. (I charged a fraction of that price for my design, with unlimited edits – they only allow 2 rounds of edits.)
• Video. $3,000-$6,000. (The client has the capacity to produce this video himself, and many people do – video editing software is inexpensive and even included for free in some operating systems, and professional-quality video equipment is extremely affordable in this digital world.)
• Reports/Books intended to be used for a conversion tool – $400. This is the first thing remotely resembling a reasonable price on the proposal. (I’ve written reports and books for Web clients to use as conversion tools at anywhere from $75 to $500, so depending on the length and the content, $400 might be appropriate.)
• Publish – $800. This was broken out into two line items: publish to search engines and setup Google Analytics. What they don’t tell you is that it costs NOTHING to publish websites to search engines (and is automated in most cases) and Google Analytics is free, too – just requires inserting a little code into websites. (I’ve already done this for the client for free.)
• A license for the client to access his own website – $2,000. Under this proposal, the SEO firm would maintain the website, and the client had to pay a LICENSING FEE to access his own website! This client currently has unlimited access to his website at no cost.
• Web hosting – $800 per year. The client is already hosting his website with a reputable provider for less than $100 per year, and has more features, space and functionality than the proposed hosting under this SEO firm for $800 annually.
• Content Management Program – $5,000 PER MONTH. (You can hire a reputable writer or SEO expert to create content for you for a fraction of the price – I currently offer CMPs for some clients for as little as $500 for a substantial range of services – services only available on this $5k per month plan.)

What to look out for when you’re considering an SEO firm.

In light of reading the ridiculous proposal that they sent to my client, I’m tempted to say you should never, under any circumstances, contract with an SEO firm. The line items in the proposal were misleading, at best, and the prices they charged were inflated beyond all reason. The company was a reputable SEO firm with a number of large clients, and they clearly trade on their name to gain new clients. However, the services offered were in many cases already extant, or easily implemented at a fraction of the cost.

Unfortunately, many clients who are in need of SEO have no way of knowing that this firm’s proposal is completely outrageous and highly overpriced. Without knowing what the line items actually are, or how they relate to what you might already have, it’s impossible to know that SEO firms are ripping you off. Instead, consider these factors:

• Check with an individual or small business for comparable services. In many cases, individuals or small businesses can give you significantly better rates than you’ll find at large SEO firms. Simply look for quality providers with verifiable references and a portfolio you can review in order to make sure you’re working with a legitimate professional.
• Place an ad on Elance or Guru to solicit bids. Elance and Guru are two popular online marketplaces where you can hire qualified individuals and businesses to perform SEO services. You’ll find a broad range of prices and quality levels on these marketplaces, but they’re great places to source potential providers. Users can leave feedback and information about their experiences so you have a way of verifying how satisfied people were with providers.
• Request bids from multiple SEO firms. Make sure you shop around if you’re considering spending cash on SEO. SEO dollars can be money well-spent, from a ROI and marketing perspective, but not if you’re spending 3-5 times what the service is actually worth. Make sure you solicit multiple bids and avoid a company that seems drastically overpriced. Also, make sure you’re comparing apples to apples – which may include a breakdown line-item by line-item to make sure you’re comparing the same functionality in a bid.
• Check for word of mouth in your business community. Check with other businesses in your area and find out if they used a quality SEO firm they’d recommend. You might have trouble getting recommendations from your competitors, but non-competing businesses might be willing to share their providers. Beware of firms that churn out pages that look exactly alike, though, as form pages don’t provide the quality you want from an SEO provider.
• Beware of SEO firms that own your content! Upon doing further research on SEO firms, I discovered some clients complaining that SEO firms retained their content when the clients eventually discontinued using the firms. Even content that the clients had created themselves. Beware of SEO firms that own your content! Examine the fine print closely, and make sure that you retain all of your own content, your domain name and the right to access and edit your account and website at any time.

The difference between SEO firms and SEO content.

SEO firms provide a broad range of features, depending on the firm. Some firms provide SEO for your page layout and design, but don’t provide content management packages, or CMP. This means that you’ll get a one-time SEO makeover, but you won’t get support on an ongoing basis. Even if you do get ongoing SEO, you might not be getting new content – you may just be getting people evaluating your page, stats and keywords to make sure your SEO is still working.

SEO content is both an SEO tool and a stand-alone feature. Many SEO firms don’t provide SEO content at all, or the SEO content that they do provide is static content designed to provide good SEO to your website pages themselves, but not provide ongoing support. SEO firms are largely unnecessary. You can do many of the same things that SEO firms do on your site on your own, without paying someone thousands of dollars.

SEO content, on the other hand, is a necessary and vital part of improving the ROI on your website. SEO content makes sure your website comes up high in relevant search rankings, and dynamic SEO content can expand your search rankings and further improve your page rank. Generating SEO content yourself *is* something that you can do, but your time is typically better spent elsewhere. It makes sense to hire a professional to generate SEO content for your website – especially dynamic content on an ongoing basis – because the SEO content professional is well-versed in current SEO trends and ways to improve your page ranking. SEO firms may include SEO content as a part of their packages, but they typically charge far more than an individual provider would charge – and you have less control over what you’re getting.

In short, beware of SEO firms.

In summary: SEO FIRMS ARE BAD! Not all SEO firms are out to rip you off, but the proposals I’ve seen from large, reputable firms charge FAR TOO MUCH for services that shouldn’t cost that much. Hire a small business or individual SEO professional for far better rates and the individual attention that your website deserves, and save your marketing dollars for other important marketing tools and campaigns.