January » 2010 » I write what you meant to say

How to Leverage Social Networking for Your Business: Part 2 – Facebook

In December, I wrote the first part in a series on how to leverage social networking for your business. If you have a good Web presence, then social networking can provide a great tool for you to drive traffic to your site and capitalize on increased readership. In Part 2 of this series, we’ll look at ways to utilize a specific social networking tool for your business: Facebook.

Why pursue social networking for your business through Facebook?

At first glance, Facebook may not seem well-suited for business promotion. The premise of Facebook is to provide a means for friends and acquaintances to connect, stay in touch and interact with one another. However, at last count, Facebook had more than 350 million active users. This is a huge potential audience for your company’s products or services, and some companies have been very successful at managing a Facebook presence to increase and maintain customers.

Grow customers virally through Facebook.

Once you’ve established your presence on Facebook, you can grow customers virally through this social networking tool. When you create a Page for your business, Facebook users can become ‘Fans.’ When a user becomes a ‘fan’ of your page, his friends can see on his profile that he has become a fan of your page, and can follow a link to check out your Page. Your ‘fans’ can also share links and other information that you publish to their friends, thus growing your audience – and potential customers – virally through Facebook.

Create a Page.

While you can interact with people on Facebook as yourself, the best way to promote your business on Facebook is to create a Page for it. You can only create a Page if you’re an authorized member of an organization or company, but a Page gives you a professional face for your organization on Facebook. Once you’ve created a Page, you can add other people as administrators to help you manage Page content. When you create a Page, it doesn’t link back to you as the creator, and people aren’t able to use a Page to find your personal information.

Page offers valuable tools.

When you start a Facebook Page, you give yourself valuable tools to interact with your audience. Other Facebook users can become ‘fans’ of your page, and then they can see status updates that you post in their News Feeds. They can also browse to your Wall and view information that you’ve posted, interact with other users via comments and interact with elements of your Page. Finally, as a Page administrator, you can target your audience – sending updates to a specific demographic based on age, location or sex. This provides an extremely valuable method for you to target your marketing efforts at a core demographic, and to develop targeted messages for various demographics. You can also install Facebook applications on your Page, as well as manage Events through your page.

Share information.

One way in which you can communicate with your audience via Facebook is to share information with your fans. You can let them know about new products, specific events or share news related to your business. Some of the best business Pages are fun blends of news updates and interactive communities. Sharing information enables you to alert people to new products or services, as well as being in the public eye when a potential customer needs the services or products you offer.

Offer promotions.

Another very successful way to interact with your fans is to offer promotions via Facebook. Some companies hold prize drawings for people who become ‘fans’ as a way to get more people to sign up for a Page. In this way, if the buzz is good, you can gain hundreds or thousands of new ‘fans’ for the price of a few $50 gift cards or promotional merchandise. Then you have a captive audience to share updates and promote your services.

You can also host promotions that feature special deals for your Facebook fans to get them to take action with your company. For example, some companies host promotions periodically where Facebook fans get 10 to 20 percent off of an item for a weekend, or 20% off of an order with a special promotional code. This entices fans to visit your business or website and take action – buying products from you. This can be a great way to drastically boost your business, as well as spread viral buzz about your company.

Host events.

Finally, when you have a Page on Facebook, you can host events for your customers. This is a great option if you have a physical location and products to promote. If you create a Page on Facebook, you can host private “fans-only” events – extended hour events where only Facebook fans are admitted, and receive a discount or promotional materials for attending the event. If your business provides services, you can also host Events – free clinics or informational sessions for your services. Don’t underestimate events as a valuable way to promote your business.

Case Studies.

Don’t just take my word for it that Facebook provides valuable social networking tools for businesses. Personally, I have a Facebook profile and am a ‘fan’ of several businesses. These businesses include both services and products, and both physical and online-only businesses. Here are a few businesses that have utilized Facebook as a valuable way to promote their business and grow their customer base:

Zipcar.

Zipcar is a car-sharing company with vehicles available in several major cities around the United States. Zipcar has a Facebook page, which to date has over 28,000 fans. Zipcar uses its Facebook page to share information and reminders about policies, host promotions and create a buzzing community of fans.

Land’s End.

Land’s End is another company that has a Facebook Page and is successfully utilizing Facebook to reach potential customers. To date, Land’s End has over 253,000 fans. They regularly host promotions that involve giveaways to new fans, as well as use the Page to update fans about upcoming sales at the Land’s End website. Land’s End also hosts events which typically include promotions – all of which successfully generate buzz about products and increases sales.

Newegg.

Newegg is a website that sells primarily computers, computer components and computer accessories at reasonable prices, but they also sell other electronics. Newegg is a website only – no physical store locations to promote. However, Newegg has nearly 240,000 Facebook fans, and they employ a similar strategy to Land’s End on their Facebook page. Newegg uses its Facebook page to host promotions and share information about products with fans, but it’s also a fairly active fan community with people discussing computers and electronic products.

Formaggio’s Kitchen.

Finally, there’s Formaggio’s Kitchen: a physical store specializing in cheese and high-end food products. While Formaggio’s Kitchen does have a website storefront, it’s also a physical location, and much of its Facebook Page is dedicated to promoting the physical storefront. Formaggio’s Kitchen uses its Page to share information about products and post Events that it hosts at its storefront to sell and promote products.

You can leverage social networking for your business through Facebook.

These success stories prove that you can successfully leverage social networking to promote your business through Facebook. Thousands of businesses, both online only and with physical storefronts, utilize Facebook to reach a targeted audience and build a potential customer base. Even better – this is a relatively low-cost marketing tool: all you need is some time, or to hire someone to manage your business Facebook Page. Facebook provides an easy way to reach a potential audience of 350 million for the cost of a small time investment.

Quality vs. Quantity in Online Marketing

The question of quality vs. quantity is a question you face in any marketing campaign. If you keep a blog, should you strive to post daily and occasionally let drivel slip through, or post once or twice a week but limit your posts to quality information? If you’re using articles to promote your services, should you contract for ten short articles just to get your name out there, or one quality article to increase conversion and convince people to use your services?

The argument for quantity.

The argument for quantity is obvious. The more opportunities that people have to see your name, the more likely you are to reach people who wouldn’t see you otherwise. I.e. if you have 10 articles posted on 10 different websites, you’ve got a much higher chance for readers to see your articles than if you have 1 article posted on 1 website.

This is a common mistake that many people make when they’re planning a new marketing campaign. Many people would look at a limited budget, and say “Ok, I can get 10 low-quality articles out of this budget if I hire a low cost provider.” The simple mathematical outcome would drive the decision to select a low-cost provider for the sake of getting a greater quantity. Unfortunately, that approach only examines one part of the picture.

The argument for quality.

The argument for quality has more subtle benefits. If you deliver quality content, you’ll give your readers valuable content – content that they’ll have a reason to stick around and read. When readers see low-quality content, they’re likely to click away again immediately in search of someone else who provides better content. In this respect, quantity gives you more opportunities to get in front of readers, but less of an opportunity to make an impact.

For offisite article marketing, a similar principal applies. If you’re posting content offsite to try to lure readers onto your website and into using your services, you’ll need to give them a compelling reason to click that link. When you post ten articles that are full of the same drivel you can find on any other website, readers have no reason to click through to find more information and no temptation to use your services. If you post only two or three articles that contain unique information and convince your readers that your services are valuable, you’ve given those readers an excuse to click through to your website.

Quality content is your key to conversion.

Quality content also serves a very valuable purpose: it establishes you as an expert. Provide readers with informative, unique information, and they’ll see that you know your field. If you speak only in generalities or fail to give readers something they can’t find on a hundred other websites, they have no reason to choose your services over any other provider. When you’re looking for conversion, quality counts.

Quality content drives page views organically.

The primary argument in favor of quantity versus quality is the argument that a higher quantity of content gets you visibility in more places. While this is technically true, it’s not the only way you can get visibility. If you provide quality content on a wide range of topics – especially if you provide content on an ongoing basis, like in blogging – you’re much more likely to capture readers organically through search engine results and word of mouth. SEO is skewed to provide greater preference to ‘quality’ content; not keyword-laden pieces that are designed to ‘trick’ search engines into providing a higher page rank; so you’re more likely to capture readers organically if you provide quality content. This gives you opportunities you wouldn’t have with poor-quality, high-quantity content.

Quality content is good for word-of-mouth.

Low-quality content may get you page views, but people won’t think of you twice and certainly won’t recommend you. High-quality content – content that provides valuable or difficult-to-find information – is content that people will remember, and recommend to friends and contacts. How do you think things grow virally? It isn’t because it’s forgettable content. The key to viral marketing is to provide memorable content that people want to share – not mediocre content that people just don’t care about.

Bottom line: ROI on quality content is better.

Bottom line: your return on investment for quality content is better than quantity. Sure, quantity can get you page views – but low-quality content won’t get you conversion. Since the key to any business website is conversion, quantity just doesn’t have the bang for the buck that quality content provides. Invest in quality content, and you’ll see a direct return on investment that correlates with the quality of your content.

Why You Need Dynamic Content

Dynamic content is one of the buzz words in the Web design and Web content industry, but what is it, and do you really need it? In fact, dynamic content can be your key to reaching new customers and improving your conversion rate – if you do it right.

What is dynamic content?

Dynamic content has different connotations depending on the application. For our purposes, a dynamic website is one where the Web design calls content from a database when it’s requested. Without content, it’s just a basic, blank page, but with that call to the database (and content in the database), the page comes alive.

A blog is a great example of dynamic content, because you’re constantly adding new blog posts with new content. When viewers check out your blog, the default view is to pull X number of posts from your database and display them. Viewers themselves can interact with your content; selecting tags to view all posts linked to that tag, or doing the same things with categories.

Compare this to a static website, where every viewer who comes to the page has the same viewing experience. The only interactivity in a static website is the ability to click links or browse a page, which is far from the experience that you get from a dynamic Web site. A static website might be appropriate in some cases, but in most cases, it simply serves as a decent starting point for a website. In fact, some individuals and companies are moving away from static websites altogether, and using Content Management Systems with dynamic Web sites to communicate with readers.

Traditional blends of static and dynamic content.

More and more businesses these days are blending static and dynamic content on their Web pages. Static content can provide a decent way to introduce your company, mission, overview and service description – things that don’t change often. I’ve incorporated this strategy in my website; my main website is static HTML and CSS, but this blog represents dynamic content. More and more businesses are adding blogging platforms to share articles, post content or even share news updates. Dynamic content can be seamlessly integrated into static pages – like my blog looks like my website and has the same header. It also provides a lot of benefits.

The benefits of dynamic content

Dynamic content is wonderful for a few reasons: it helps to improve SEO and page rank, it provides additional ways for you to reach clients, and it gives you a way to communicate with clients and improve your conversion rates.

Dynamic content improves SEO and page rank.

Search engines like it when new content is added regularly. They view this as a sign that the website is active, and so your page has more value than an inactive website that hasn’t been updated in years. Therefore, you’re likely to get a higher page rank if you’re constantly adding new, valuable content. If you optimize your content to appeal to certain keywords, you can also capture searches targeted to those keywords.

Dynamic content adds new ways for you to reach clients.

Dynamic content can help you drastically expand your content base and gives you new ways to reach clients. Compare a basic company website with a company website that has a blog. In a basic company website, the only way you have to reach clients is if clients actively do a search for your services. For example, if you have a plumbing website, you’ll get hits for “plumbing” searches (or whatever keywords you’ve used on your webpage), but that’s all . However, if you have a plumbing website with a blog about fixing common plumbing-related issues, your blog could come up when people search for “How to unclog a toilet,” or “How to clear a clogged sink.” People who would never have seen your website are now looking at your website (via the blog) and you can nudge them toward your services, or you can simply provide useful information so that you can reach those clients and you’re there when they do need your services.

Dynamic content provides opportunities to increase conversion rates.

Finally, dynamic content provides opportunities for you to increase conversion rates. Let’s stick with the plumbing example. Say that a client is looking for plumbers, and loads your website as well as a couple of other websites. Your website is a static website with basic company info, while another plumbing website provides dynamic content with info about clearing up issues, related news and regular updates. Because there’s so much more content available via the dynamic content, potential clients can clearly see that the other company knows what it’s doing. The company speaks authoritatively about related issues, and customers have confidence in that company to deliver the services it says it can provide. They’ll choose that website with dynamic content in 99% of cases, even if you have good static content, unless the price difference between services is drastic.

Managing static content vs. dynamic content.

Some companies simply create additional website pages when they want to expand their content, optimize the site and provide additional keywords. While that is an option, it’s rarely the best option. It’s much easier to add 10 blog posts that relate to specific issues than to design 10 new HTML pages to add articles to your site. Then you have to redefine your menus and link system, and navigating all of those links becomes cumbersome for readers.

Updating a dynamic content platform is simple. Many Web hosts have built-in support for blogs and other content management platforms. All you need to do is install the platform and begin loading your content. Adding content to a WordPress blog on your domain, for example, is as simple as logging in and typing text in a box right there in your browser. You don’t have to worry about adding HTML or CSS or any other type of Web code, nor do you need to worry about your link system or where it’s an appropriate place to add your content. You don’t have to wait for a Web designer to implement your new content, if you outsource your Web design.

You need content to make dynamic content worthwhile.

Keep in mind that if you do go to a dynamic content platform, you need content to make it worthwhile. For example, consider a blog. If you only post once a month, or post 5 times and then stop posting entirely, you lose the benefits of having dynamic content. In fact, it can actually backfire on you if people go to view your dynamic content and see that you haven’t updated in a year.

If you’re going to invest in dynamic content, invest in dynamic content. Many companies hire writers to populate their dynamic content so they can focus on their business. Good content writers can create quality, targeted content that can enhance your company’s reputation, improve your SEO and boost your conversion rates.

If you’d like to discuss dynamic content campaigns or content management programs, feel free to use the Contact form on my website to send me a note. I provide blog content, articles and other Web content for a variety of clients, and I’m happy to discuss a content campaign for your business, or consult on appropriate content management solutions.

Grow Your Customer Base with Repeat Clients

One of the most common questions that writers (and all small business owners) ask is how to effectively improve marketing performance and effortlessly grow a customer base. One of the best ways to expand your customer base doesn’t seem to get the attention it warrants: creating relationships with repeat clients. Realistically, many people miss out on the untapped value of repeat clients because they either don’t value the business enough, or don’t know how to grow it.

Why you want repeat clients.

Repeat clients are extremely valuable. My own business is formed around a core of repeat clients for whom I do projects on a weekly, monthly or intermittent basis. Repeat clients require far less marketing, if any, and they provide a steady core of income and workload around which you can build the rest of your business. Some of my repeat clients have standing projects with me, while others send me requests for articles or work on a variable basis. All of this is work that I don’t have to go look for in outside channels, which is a very good thing for a self-employed professional.

How to effectively market to repeat clients.

It costs significantly less in terms of time and effort to market to repeat clients. Personally, I send holiday cards to my core clients every year, follow up every project with an invitation to contact me if they need any additional work, and check in periodically to see how they’re doing. Providing valuable blog content also helps retain repeat clients in that your clients may follow your blog, and then think of you when they have a particular project that needs attention.

Different ways in which repeat clients can benefit you.

I’ll use my personal business to illustrate the different ways in which repeat clients provide untapped value:

I do several monthly newsletters for different businesses, that fall during different weeks of the month. I’ve been doing these newsletters for years. They are a steady, guaranteed source of business.
I write articles on a weekly basis for one client, ranging from 10 to 40 articles, depending on the client’s needs. I’ve been working with this client for going on three years. This is an invaluable source of steady work that I don’t have to go seek elsewhere.
I complete monthly blog projects for a few clients. I can write these entire projects at once, or I can do them on a weekly basis, depending on my workload. This gives me the flexibility to plan around other large projects while simultaneously having steady sources of income via these monthly projects.
I have clients who contact me on an as-needed basis for additional work. These clients may go 6 months without needing a project, or they might contact me every 2-3 months for a new project. These clients come to me – I don’t need to go hunting them down or sourcing additional work to fill that workload.

Compare repeat clients to traditional marketing.

To really see the value that repeat clients add, let’s take a look at my traditional marketing for new clients and projects:

I spend anywhere from 2 to 10 hours every week looking for new clients and projects;
I bid on anywhere from 10 to 30 projects every month, and each of these bids takes from 10 to 40 minutes to draft, which costs me anywhere from 2 to 20 hours per month writing bids;
I typically get anywhere from 2 to 5 ‘additional’ projects per month; roughly a 16% to 20% success rate.

This means that in a given month, I might spend 60 hours on direct marketing – looking for work and bidding on projects (not counting my other indirect marketing efforts) with only a 16% to 20% success rate. This means that maybe 9 of those hours actually result in paying work.

With repeat clients, I spend anywhere from 0 to 30 minutes per month on marketing efforts. Either I do nothing, or I spend a few minutes sending out emails. I spend a couple of hours during the holidays writing cards. And each and every minute I spend results in a direct response – continued work from these repeat clients. I spend absolutely 0 time on wasted marketing with repeat clients.

In a client-driven business, that return on investment for marketing efforts is HUGE.

Make an effort to retain repeat clients.

Because repeat clients form such a strong core of my business, I make an effort to build relationships with repeat clients. When I bid on projects, I spend more time bidding on projects for people who need ongoing work than on one-off projects. I make sure I provide quality work, on time, so that clients will want to use me again. And I communicate proactively with those clients to ensure that they’re satisfied, meed their needs and find out if they have other untapped needs that I can help fill.

These are all relatively simple efforts that go a long way toward building lasting relationships with repeat clients. I would do these things anyway because I’m a professional and I pride myself in delivering quality work, but the added incentive of retaining new repeat clients is huge. Any writer or small business professional can utilize these philosophies to build business and drastically increase the ROI of repeat-client-related marketing dollars.

Beware of SEO Firms

SEO is your key to getting visitors. The better your page rank, the more visitors you’ll have – and that’s largely a function of SEO. For this reason, many small businesses (and even large businesses) are devoting precious marketing dollars to good SEO. I recently consulted with one of my Web design clients, and found that he’s thinking of hiring an SEO firm to optimize his page.

BEWARE OF HIRING SEO FIRMS TO OPTIMIZE YOUR WEBSITE!

Why you don’t need SEO firms.

I study SEO all the time as part of my business. I can’t deliver SEO content without understanding current SEO practices, and a large part of my business involves writing SEO content. Since I’m already knowledgeable about SEO as a content producer and an occasional Web designer, I had no idea that SEO firms even existed. That is, until I was consulting with a Web client a couple of weeks ago and he told me that he was considering hiring an SEO firm. An SEO firm that wanted to charge him $80,000.

I was floored when he told me how much the firm wanted to charge. I charged pennies compared to that for his website design, and I provide ongoing maintenance for even less. I advised him, in my initial design, of certain SEO practices and content he should include – but he didn’t like the context or the way it looked, so I removed it. Upon hearing he was considering paying someone $80k to ‘optimize’ his website, I asked to see the proposal to find out what exactly they were doing for $80k.

It turns out – 90% of what they were doing was stuff that I’d already told him to do, or things that we’d already implemented on his website. The proposal broke out things into line items that aren’t really separate things at all – but part of the same thing – they just write it like that to make it look like additional items. In fact, let me excerpt some areas of the proposal so you have an idea of what I mean:

Optimized Content: $800 per page – for 4 pages of content – a total of $3,200 for 4 pages. (Many professionals – myself included – charge between $50-150 for optimized content, depending on the length of the page and the content included.)
Design/Code. They broke this section out into 5 different line items – all of which I had already provided to this Web design client myself – for $4,000. (I charged a fraction of that price for my design, with unlimited edits – they only allow 2 rounds of edits.)
Video. $3,000-$6,000. (The client has the capacity to produce this video himself, and many people do – video editing software is inexpensive and even included for free in some operating systems, and professional-quality video equipment is extremely affordable in this digital world.)
Reports/Books intended to be used for a conversion tool – $400. This is the first thing remotely resembling a reasonable price on the proposal. (I’ve written reports and books for Web clients to use as conversion tools at anywhere from $75 to $500, so depending on the length and the content, $400 might be appropriate.)
Publish – $800. This was broken out into two line items: publish to search engines and setup Google Analytics. What they don’t tell you is that it costs NOTHING to publish websites to search engines (and is automated in most cases) and Google Analytics is free, too – just requires inserting a little code into websites. (I’ve already done this for the client for free.)
A license for the client to access his own website – $2,000. Under this proposal, the SEO firm would maintain the website, and the client had to pay a LICENSING FEE to access his own website! This client currently has unlimited access to his website at no cost.
Web hosting – $800 per year. The client is already hosting his website with a reputable provider for less than $100 per year, and has more features, space and functionality than the proposed hosting under this SEO firm for $800 annually.
Content Management Program – $5,000 PER MONTH. (You can hire a reputable writer or SEO expert to create content for you for a fraction of the price – I currently offer CMPs for some clients for as little as $500 for a substantial range of services – services only available on this $5k per month plan.)

What to look out for when you’re considering an SEO firm.

In light of reading the ridiculous proposal that they sent to my client, I’m tempted to say you should never, under any circumstances, contract with an SEO firm. The line items in the proposal were misleading, at best, and the prices they charged were inflated beyond all reason. The company was a reputable SEO firm with a number of large clients, and they clearly trade on their name to gain new clients. However, the services offered were in many cases already extant, or easily implemented at a fraction of the cost.

Unfortunately, many clients who are in need of SEO have no way of knowing that this firm’s proposal is completely outrageous and highly overpriced. Without knowing what the line items actually are, or how they relate to what you might already have, it’s impossible to know that SEO firms are ripping you off. Instead, consider these factors:

Check with an individual or small business for comparable services. In many cases, individuals or small businesses can give you significantly better rates than you’ll find at large SEO firms. Simply look for quality providers with verifiable references and a portfolio you can review in order to make sure you’re working with a legitimate professional.
Place an ad on Elance or Guru to solicit bids. Elance and Guru are two popular online marketplaces where you can hire qualified individuals and businesses to perform SEO services. You’ll find a broad range of prices and quality levels on these marketplaces, but they’re great places to source potential providers. Users can leave feedback and information about their experiences so you have a way of verifying how satisfied people were with providers.
Request bids from multiple SEO firms. Make sure you shop around if you’re considering spending cash on SEO. SEO dollars can be money well-spent, from a ROI and marketing perspective, but not if you’re spending 3-5 times what the service is actually worth. Make sure you solicit multiple bids and avoid a company that seems drastically overpriced. Also, make sure you’re comparing apples to apples – which may include a breakdown line-item by line-item to make sure you’re comparing the same functionality in a bid.
Check for word of mouth in your business community. Check with other businesses in your area and find out if they used a quality SEO firm they’d recommend. You might have trouble getting recommendations from your competitors, but non-competing businesses might be willing to share their providers. Beware of firms that churn out pages that look exactly alike, though, as form pages don’t provide the quality you want from an SEO provider.
Beware of SEO firms that own your content! Upon doing further research on SEO firms, I discovered some clients complaining that SEO firms retained their content when the clients eventually discontinued using the firms. Even content that the clients had created themselves. Beware of SEO firms that own your content! Examine the fine print closely, and make sure that you retain all of your own content, your domain name and the right to access and edit your account and website at any time.

The difference between SEO firms and SEO content.

SEO firms provide a broad range of features, depending on the firm. Some firms provide SEO for your page layout and design, but don’t provide content management packages, or CMP. This means that you’ll get a one-time SEO makeover, but you won’t get support on an ongoing basis. Even if you do get ongoing SEO, you might not be getting new content – you may just be getting people evaluating your page, stats and keywords to make sure your SEO is still working.

SEO content is both an SEO tool and a stand-alone feature. Many SEO firms don’t provide SEO content at all, or the SEO content that they do provide is static content designed to provide good SEO to your website pages themselves, but not provide ongoing support. SEO firms are largely unnecessary. You can do many of the same things that SEO firms do on your site on your own, without paying someone thousands of dollars.

SEO content, on the other hand, is a necessary and vital part of improving the ROI on your website. SEO content makes sure your website comes up high in relevant search rankings, and dynamic SEO content can expand your search rankings and further improve your page rank. Generating SEO content yourself *is* something that you can do, but your time is typically better spent elsewhere. It makes sense to hire a professional to generate SEO content for your website – especially dynamic content on an ongoing basis – because the SEO content professional is well-versed in current SEO trends and ways to improve your page ranking. SEO firms may include SEO content as a part of their packages, but they typically charge far more than an individual provider would charge – and you have less control over what you’re getting.

In short, beware of SEO firms.

In summary: SEO FIRMS ARE BAD! Not all SEO firms are out to rip you off, but the proposals I’ve seen from large, reputable firms charge FAR TOO MUCH for services that shouldn’t cost that much. Hire a small business or individual SEO professional for far better rates and the individual attention that your website deserves, and save your marketing dollars for other important marketing tools and campaigns.

Why You Need SEO

Web traffic is largely a product of search engine queries and results. It’s a fact. Viral marketing can spawn amazing results, but the normal avenue through which most people reach a business website is through search engine queries and results. If you want to get in front of readers, you need to have page results high in a search listing for a particular keyword or series of keywords. If you’re on the third page of results, most readers will never get to your page. How can you achieve a high page rank? Search Engine Optimization, or SEO, is a big part of this process.

Keywords and Page Rank – the background details.

Before you can understand search engine optimization, you need to understand the basics of how search engines work. When you type words into a search engine and hit the button, the search engine ignores some common words (like the, and, to) and searches its indexes for references to the important words in your query: keywords. Web pages that reference all of your keywords get priority, followed by websites that reference fewer of your keywords. Search engines also weigh other factors to determine the order in which it displays results. (It’s also important to note that search engines can only reference pages that they’ve indexed, but I’ll save that for another article.)

For example, if five Web pages all reference all of your keywords, but one page has thirty inbound links, the search engine recognizes those inbound links as value and that page would come up at the top of your search. This is the page rank. Many factors come into play when a search engine is determining your page rank, but this is a very simplified explanation of how search engines work.

What is SEO?

What is this SEO stuff anyway? SEO stands for Search Engine Optimization. Search engine optimization is the process of analyzing current search engine criteria and making sure your website scores high in all categories. The purpose of this exercise is to get you a higher page rank; the better you score on a search engine, the higher up in the search results your page displays. Some people pay for the top results by becoming sponsors or paying for expensive marketing campaigns, but you can achieve high page ranks even without paying for advertising if you utilize effective SEO practices.

Why you need SEO.

Your page rank for a particular keyword depends on several important factors, but one generality is true: the higher your page rank, the better. If yours is the first website that comes up in a search, you’ll get exponentially more clicks than the second page, and the second gets more clicks than the third, and so on. Average people don’t click on more than a few pages unless they don’t find the information they seek, in which case they may continue looking. If you’re on the second page of results, many people who do a relevant search will never even see your site.

That means its vital that you get your website as high as possible in the list of page ranks, in order to ensure that as many people as possible see your site.

The basics of good SEO.

SEO varies somewhat from search engine to search engine, as different search engines have different criteria for ranking pages. However, many SEO best practices apply to multiple search engines, so it’s easy to capitalize on good SEO. SEO depends on a variety of factors: the keywords in your page, the page title, your headers and the content in your page, and your overall Web presence.

Content alone is a huge driving force in SEO. You want your keywords to appear enough times so that the search engine recognizes them, but not so many times that they overwhelm your readers; the best keyword SEO is organic, so it reads nicely to human readers but search engines still like the text. This is largely a function of where you place the keywords and how you use them. If you use the keywords too many times, search engines will actually assign your content a lower value, as they’re designed to penalize pages that attempt to manipulate the search engine results. Organic ranking is always the best.

Beyond content, though, other factors influence your page’s SEO. Inbound linking is a huge factor in SEO. The more places that link to your website, the better search engines like your page. Search engines equate links with value, and the more links you have, the more valuable your content must be. Therefore, building inbound linking is key to differentiating your content from your competitors’ pages.

Why you should hire an expert for good SEO.

SEO is a constantly-changing target. Search engines update their algorithms and criteria as people find ways to try to manipulate them. Search engines provide value by linking to high-quality, high-value content. Search engines don’t want to link to low-quality, poor content – people won’t be satisfied with the results, and may have to go to another search engine to find better results.

What this means for you is that you’re better served by hiring an expert to provide you with content that has high SEO value than trying to learn all the intricacies of SEO yourself. To learn good SEO practices, you’d need to constantly be researching the industry, and you’d need to be a near-expert in many aspects of Web design, marketing and content creation. If you hire an expert, on the other hand, all you have to do is describe your goal, and the expert can create SEO content to help your website achieve the best possible pagerank.

Beware of hiring the wrong SEO firm.

However, you should beware of hiring large SEO firms that charge you an arm and a leg for services you don’t need or already have. I recently consulted with one of my Web clients about his site, and he told me he was considering hiring an SEO firm to improve his page rank. I told him to send me his proposal and I’d evaluate it for him – decide whether or not it was worth what the company was charging – and was appalled at what he sent.

The company was charging outrageous prices for many services that he either already had or didn’t need, and he had no idea, because they couched the proposal in technical language. I’m currently working on an article about the dangers of SEO firms and how to select an SEO provider: look for that article on Monday, January 18th.

I regularly write SEO content for a wide range of clients – everything from articles to web page content. If you want SEO content, feel free to contact me using the Contact page above and I’d be happy to discuss your project.

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